Wotel customer support is available 24/7 to assist you with any questions or booking issues.

Cancellation and change rules follow the fare conditions shown in your confirmation email.

Once your booking is successful, a confirmation email and voucher will be sent to your registered email address. If you do not receive it, please check your Spam folder or contact Wotel customer support.

A delay may occur if:

• There is a typo in your email address or the email is in your Spam folder
• The bank requires additional time to verify the payment
• The hotel or supplier is still processing the reservation
• The booking was made within 24 hours of check-in and requires manual confirmation

If the email has not arrived, our support team is available 24/7 to assist you.

The price we show at booking generally includes taxes and service charges.
Some properties add local fees at check-in or check-out, such as:

• City or tourism tax
• Resort fees
• Environmental levies
• Incidentals (minibar, room service)

These charges vary by destination and hotel, and are paid directly at the property. If anything is unclear, please contact us, and we will confirm the details before you travel.