Cancellation and change rules follow the fare conditions shown in your confirmation email.
- Non-refundable bookings: Cancelling will result in a 100% charge
- Fully refundable / flexible bookings:

• Go to Account on the website or app
• Select My Trips › Upcoming
• Choose the booking and confirm cancellation

Always review the specific cancellation policy before making any changes.

Cancelling a non-refundable rate triggers a 100% charge.

A delay may occur if:

• There is a typo in your email address or the email is in your Spam folder
• The bank requires additional time to verify the payment
• The hotel or supplier is still processing the reservation
• The booking was made within 24 hours of check-in and requires manual confirmation

If the email has not arrived, our support team is available 24/7 to assist you.

Please contact Wotel customer support, and we will update your email address and resend your booking confirmation.

Once your booking is successful, a confirmation email and voucher will be sent to your registered email address. If you do not receive it, please check your Spam folder or contact Wotel customer support.