Have you received a hotel confirmation you didn’t intend to book? Contact our support team immediately. We are available 24/7 in Arabic, English We will:

• Review how the booking was made
• Check what changes or cancellations are possible
• Advise on the next steps

The sooner we hear from you, the more options we can offer.

Yes. After selecting your room, you can add requests such as:

• Smoking or non-smoking room
• High floor
• Early check-in or late check-out

Use the “Add Personal Request” field during booking. Approval depends on availability and hotel policy.

Use the Hotel Amenities filters in the search results (e.g. Pet-friendly). For final confirmation of fees or restrictions, contact the hotel directly.

To cancel:

Open the Account section on the site or in the app.

Select My Trips › Upcoming.

Choose the booking and confirm cancellation.

Always review the specific cancellation policy for your booking before making any changes

The price shown at booking generally includes taxes and service charges. However, some properties may collect local fees at check-in or check-out, such as:

• City or tourism tax
• Resort fees
• Environmental levies
• Incidentals (minibar, room service)

These charges vary by destination and are paid directly at the hotel.