To cancel:

Open the Account section on the site or in the app.

Select My Trips › Upcoming.

Choose the booking and confirm cancellation.

Always review the specific cancellation policy for your booking before making any changes

Enter your destination, check-in and check-out dates, and the number of guests. Browse the results, select your preferred hotel and room, and complete the booking and payment process.

Once your booking is successful, a confirmation email and voucher will be sent to your registered email address. If you do not receive it, please check your Spam folder or contact Wotel customer support.

Yes. After selecting your room, you can add requests such as:

• Smoking or non-smoking room
• High floor
• Early check-in or late check-out

Use the “Add Personal Request” field during booking. Approval depends on availability and hotel policy.

Contact our support team and we will update the address and resend the confirmation.