Enter the request in the “Add Personal Request” field during booking, and we will forward it to the hotel.
Can I request early check-in or late check-out?
Most hotels have fixed check-in and check-out times, but you may submit a request during booking.
Approval is subject to availability
Late check-out may incur an additional fee
We recommend confirming directly with the hotel closer to your stay date
How do I book a hotel on Wotel?
Enter your destination, check-in and check-out dates, and the number of guests. Browse the results, select your preferred hotel and room, and complete the booking and payment process.
I entered the wrong email address on my booking, how can I change it?
Contact our support team and we will update the address and resend the confirmation.
Why haven’t I received my booking confirmation yet?
A delay may occur if:
There is a typo in your email address or the email is in your Spam folder
The bank requires additional time to verify the payment
The hotel or supplier is still processing the reservation
The booking was made within 24 hours of check-in and requires manual confirmation
If the email has not arrived, our support team is available 24/7 to assist you.