Wotel customer support is available 24/7 to assist you with any questions or booking issues.

Cancellation and change rules follow the fare conditions shown in your confirmation email.

We send your confirmation email as soon as your booking is successful. A delay may occur if:

• The email address has a typo or the message is in the Spam folder.
• The bank needs extra time to verify the payment.
• The hotel or supplier is still processing the reservation.
• The booking was made within 24 hours of check-in and requires manual confirmation.

If the email has not arrived, contact our support team—available 24/7—and we will confirm your booking.

The price shown at booking generally includes taxes and service charges. However, some properties may collect local fees at check-in or check-out, such as:

• City or tourism tax
• Resort fees
• Environmental levies
• Incidentals (minibar, room service)

These charges vary by destination and are paid directly at the hotel.

Have you received a hotel confirmation you didn’t intend to book? Contact our support team immediately. We are available 24/7 in Arabic, English We will:

• Review how the booking was made
• Check what changes or cancellations are possible
• Advise on the next steps

The sooner we hear from you, the more options we can offer.