Most hotels have fixed check-in and check-out times, but you can submit a request for early arrival or late departure.

To cancel:

Open the Account section on the site or in the app.

Select My Trips › Upcoming.

Choose the booking and confirm cancellation.

Always review the specific cancellation policy for your booking before making any changes

The price we show at booking generally includes taxes and service charges.
Some properties add local fees at check-in or check-out, such as:

• City or tourism tax
• Resort fees
• Environmental levies
• Incidentals (minibar, room service)

These charges vary by destination and hotel, and are paid directly at the property. If anything is unclear, please contact us, and we will confirm the details before you travel.

Please contact Wotel customer support, and we will update your email address and resend your booking confirmation.

Once your booking is successful, a confirmation email and voucher will be sent to your registered email address. If you do not receive it, please check your Spam folder or contact Wotel customer support.