The price we show at booking generally includes taxes and service charges.
Some properties add local fees at check-in or check-out, such as:

• City or tourism tax
• Resort fees
• Environmental levies
• Incidentals (minibar, room service)

These charges vary by destination and hotel, and are paid directly at the property. If anything is unclear, please contact us, and we will confirm the details before you travel.

Yes. After selecting your room, you can add requests such as:

• Smoking or non-smoking room
• High floor
• Early check-in or late check-out

Use the “Add Personal Request” field during booking. Approval depends on availability and hotel policy.

Cancellation and change rules follow the fare conditions shown in your confirmation email.
- Non-refundable bookings: Cancelling will result in a 100% charge
- Fully refundable / flexible bookings:

• Go to Account on the website or app
• Select My Trips › Upcoming
• Choose the booking and confirm cancellation

Always review the specific cancellation policy before making any changes.

Most hotels have fixed check-in and check-out times, but you can submit a request for early arrival or late departure.

Most hotels have fixed check-in and check-out times, but you may submit a request during booking.

• Approval is subject to availability
• Late check-out may incur an additional fee
• We recommend confirming directly with the hotel closer to your stay date