Have you received a hotel confirmation you didn’t intend to book? Contact our support team immediately. We are available 24/7 in Arabic, English We will:

• Review how the booking was made
• Check what changes or cancellations are possible
• Advise on the next steps

The sooner we hear from you, the more options we can offer.

Enter the request in the “Add Personal Request” field during booking, and we will forward it to the hotel.

We send your confirmation email as soon as your booking is successful. A delay may occur if:

• The email address has a typo or the message is in the Spam folder.
• The bank needs extra time to verify the payment.
• The hotel or supplier is still processing the reservation.
• The booking was made within 24 hours of check-in and requires manual confirmation.

If the email has not arrived, contact our support team—available 24/7—and we will confirm your booking.

Cancelling a non-refundable rate triggers a 100% charge.

Yes. After selecting your room, you can add requests such as:

• Smoking or non-smoking room
• High floor
• Early check-in or late check-out

Use the “Add Personal Request” field during booking. Approval depends on availability and hotel policy.