Frequently Asked Questions

The price we show at booking generally includes taxes and service charges.
Some properties add local fees at check-in or check-out, such as:

• City or tourism tax
• Resort fees
• Environmental levies
• Incidentals (minibar, room service)

These charges vary by destination and hotel, and are paid directly at the property. If anything is unclear, please contact us, and we will confirm the details before you travel.

The price shown at booking generally includes taxes and service charges. However, some properties may collect local fees at check-in or check-out, such as:

• City or tourism tax
• Resort fees
• Environmental levies
• Incidentals (minibar, room service)

These charges vary by destination and are paid directly at the hotel.

Most hotels have fixed check-in and check-out times, but you may submit a request during booking.

• Approval is subject to availability
• Late check-out may incur an additional fee
• We recommend confirming directly with the hotel closer to your stay date

Most hotels have fixed check-in and check-out times, but you can submit a request for early arrival or late departure.

Yes. After selecting your room, you can add requests such as:

• Smoking or non-smoking room
• High floor
• Early check-in or late check-out

Use the “Add Personal Request” field during booking. Approval depends on availability and hotel policy.

To cancel:

Open the Account section on the site or in the app.

Select My Trips › Upcoming.

Choose the booking and confirm cancellation.

Always review the specific cancellation policy for your booking before making any changes

Wotel customer support is available 24/7 to assist you with any questions or booking issues.

Use the Hotel Amenities filters in the search results (e.g. Pet-friendly). For final confirmation of fees or restrictions, contact the hotel directly.

Enter your destination, check-in and check-out dates, and the number of guests. Browse the results, select your preferred hotel and room, and complete the booking and payment process.

Enter the request in the “Add Personal Request” field during booking, and we will forward it to the hotel.

Once your booking is successful, a confirmation email and voucher will be sent to your registered email address. If you do not receive it, please check your Spam folder or contact Wotel customer support.

Contact our support team and we will update the address and resend the confirmation.

Please contact Wotel customer support, and we will update your email address and resend your booking confirmation.

If you encounter any issues during check-in:
Please provide the hotel representative with your name as it appears on the booking and the supplier reference number from your voucher, or the hotel confirmation number.
If the issue persists, please contact our customer support team, who will assist in facilitating your check-in with the hotel staff.
Avoid making a new payment directly to the property until your existing booking is clarified.
Wotel partners with some of the most reputable room suppliers worldwide to offer you a wide range of options and competitive prices for your hotel stay. As a result, your booking is usually confirmed through one of our suppliers, which may sometimes lead to some hotels being unable to recognize the reservation in their system.

Cancelling a non-refundable rate triggers a 100% charge.

Have you received a hotel confirmation you didn’t intend to book? Contact our support team immediately. We are available 24/7 in Arabic, English We will:

• Review how the booking was made
• Check what changes or cancellations are possible
• Advise on the next steps

The sooner we hear from you, the more options we can offer.

Contact Wotel support as soon as possible. We will:

• Review how the booking was made
• Check what changes or cancellations are possible
• Advise you on the next steps

The sooner you contact us, the more options we can offer.

Cancellation and change rules follow the fare conditions shown in your confirmation email.

Cancellation and change rules follow the fare conditions shown in your confirmation email.
- Non-refundable bookings: Cancelling will result in a 100% charge
- Fully refundable / flexible bookings:

• Go to Account on the website or app
• Select My Trips › Upcoming
• Choose the booking and confirm cancellation

Always review the specific cancellation policy before making any changes.

A delay may occur if:

• There is a typo in your email address or the email is in your Spam folder
• The bank requires additional time to verify the payment
• The hotel or supplier is still processing the reservation
• The booking was made within 24 hours of check-in and requires manual confirmation

If the email has not arrived, our support team is available 24/7 to assist you.

We send your confirmation email as soon as your booking is successful. A delay may occur if:

• The email address has a typo or the message is in the Spam folder.
• The bank needs extra time to verify the payment.
• The hotel or supplier is still processing the reservation.
• The booking was made within 24 hours of check-in and requires manual confirmation.

If the email has not arrived, contact our support team—available 24/7—and we will confirm your booking.