Have you received a hotel confirmation you didn’t intend to book? Contact our support team immediately. We are available 24/7 in Arabic, English We will:

• Review how the booking was made
• Check what changes or cancellations are possible
• Advise on the next steps

The sooner we hear from you, the more options we can offer.

If you encounter any issues during check-in:
Please provide the hotel representative with your name as it appears on the booking and the supplier reference number from your voucher, or the hotel confirmation number.
If the issue persists, please contact our customer support team, who will assist in facilitating your check-in with the hotel staff.
Avoid making a new payment directly to the property until your existing booking is clarified.
Wotel partners with some of the most reputable room suppliers worldwide to offer you a wide range of options and competitive prices for your hotel stay. As a result, your booking is usually confirmed through one of our suppliers, which may sometimes lead to some hotels being unable to recognize the reservation in their system.

We send your confirmation email as soon as your booking is successful. A delay may occur if:

• The email address has a typo or the message is in the Spam folder.
• The bank needs extra time to verify the payment.
• The hotel or supplier is still processing the reservation.
• The booking was made within 24 hours of check-in and requires manual confirmation.

If the email has not arrived, contact our support team—available 24/7—and we will confirm your booking.

Yes. After selecting your room, you can add requests such as:

• Smoking or non-smoking room
• High floor
• Early check-in or late check-out

Use the “Add Personal Request” field during booking. Approval depends on availability and hotel policy.