To cancel:

Open the Account section on the site or in the app.

Select My Trips › Upcoming.

Choose the booking and confirm cancellation.

Always review the specific cancellation policy for your booking before making any changes

A delay may occur if:

• There is a typo in your email address or the email is in your Spam folder
• The bank requires additional time to verify the payment
• The hotel or supplier is still processing the reservation
• The booking was made within 24 hours of check-in and requires manual confirmation

If the email has not arrived, our support team is available 24/7 to assist you.

If you encounter any issues during check-in:
Please provide the hotel representative with your name as it appears on the booking and the supplier reference number from your voucher, or the hotel confirmation number.
If the issue persists, please contact our customer support team, who will assist in facilitating your check-in with the hotel staff.
Avoid making a new payment directly to the property until your existing booking is clarified.
Wotel partners with some of the most reputable room suppliers worldwide to offer you a wide range of options and competitive prices for your hotel stay. As a result, your booking is usually confirmed through one of our suppliers, which may sometimes lead to some hotels being unable to recognize the reservation in their system.

Most hotels have fixed check-in and check-out times, but you can submit a request for early arrival or late departure.

Cancelling a non-refundable rate triggers a 100% charge.