We send your confirmation email as soon as your booking is successful. A delay may occur if:

• The email address has a typo or the message is in the Spam folder.
• The bank needs extra time to verify the payment.
• The hotel or supplier is still processing the reservation.
• The booking was made within 24 hours of check-in and requires manual confirmation.

If the email has not arrived, contact our support team—available 24/7—and we will confirm your booking.

Cancelling a non-refundable rate triggers a 100% charge.

Have you received a hotel confirmation you didn’t intend to book? Contact our support team immediately. We are available 24/7 in Arabic, English We will:

• Review how the booking was made
• Check what changes or cancellations are possible
• Advise on the next steps

The sooner we hear from you, the more options we can offer.

A delay may occur if:

• There is a typo in your email address or the email is in your Spam folder
• The bank requires additional time to verify the payment
• The hotel or supplier is still processing the reservation
• The booking was made within 24 hours of check-in and requires manual confirmation

If the email has not arrived, our support team is available 24/7 to assist you.

Cancellation and change rules follow the fare conditions shown in your confirmation email.
- Non-refundable bookings: Cancelling will result in a 100% charge
- Fully refundable / flexible bookings:

• Go to Account on the website or app
• Select My Trips › Upcoming
• Choose the booking and confirm cancellation

Always review the specific cancellation policy before making any changes.